Question 1

How quickly do you respond to support requests?

Accepted Answer

Response times depend on the support arrangement in place. For retainer clients, response times are agreed in advance. Ad hoc requests are typically responded to within 1–2 working days.

Question 2

Can you support a website you did not build?

Accepted Answer

Yes. An initial review of the site is helpful before support begins, to understand the technology and configuration involved.

Question 3

Is support available for WordPress and other platforms?

Accepted Answer

Primarily WordPress. Support for other platforms depends on the technology involved and is discussed case by case.

Question 4

What is the difference between support and a care plan?

Accepted Answer

A care plan covers scheduled maintenance: updates, backups and monitoring. Support covers reactive help: fixes, changes and one-off tasks. Both can run alongside each other.

Question 5

How long does SEO take to show results?

Accepted Answer

For a Solihull business targeting professional services or specialist searches, meaningful movement in local rankings typically starts within 3 to 5 months of consistent work. More competitive terms, particularly anything also targeting Birmingham, will take longer. GBP and map visibility for specific Solihull searches can often show movement faster than organic rankings. SEO is a long-term investment. The businesses that see the clearest returns are the ones that treat it as a continuous process rather than a one-off project.

Question 6

Do I need a new website to improve my SEO?

Accepted Answer

Not always. If your current site has clean architecture, acceptable load speed and a platform that gives you full control over technical elements, it can be optimised without rebuilding. However, many professional services websites are built on older platforms or page builders that produce code which limits what can be done technically. I will assess your site specifically and give you a straight answer. If a rebuild makes more practical sense than patching an existing site, I will explain the reasoning clearly.

Question 7

What is structured data and does it matter?

Accepted Answer

Structured data is markup added to your site code that tells Google explicitly what your business does, rather than leaving it to infer from your page text. For a professional services business, it typically means marking up your firm name, address, phone number, opening hours and service categories in a standard format. It contributes to how accurately and completely your business appears in search results, including local knowledge panels and rich results. For businesses where credibility matters at first glance, appearing correctly in search is part of the overall impression you make.

Question 8

How much does SEO cost?

Accepted Answer

Ongoing local SEO for a Solihull business typically starts from around £350 to £600 per month depending on scope, competition and how many pages require regular work. That usually includes on-page optimisation, GBP management and citation building. A standalone technical audit and remediation is priced separately. I give a fixed cost and a clear description of the work before any work begins. You will not receive a monthly report full of metrics with no explanation of what was actually done.

Question 9

Do you work with Solihull businesses remotely?

Accepted Answer

Yes. Solihull is about 25 miles from Telford and all work runs remotely as standard. You get direct access to me throughout the project, communication is straightforward, and work is shared for review at key stages. If an in-person meeting would be useful at any point, that can be arranged.

Question 10

Do you work with businesses in Solihull?

Accepted Answer

Yes. Daylan Design works with businesses across Solihull and the wider UK. Most projects run entirely remotely with no impact on quality or communication.

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