Question 1

How quickly do you respond to support requests?

Accepted Answer

Response times depend on the support arrangement in place. For retainer clients, response times are agreed in advance. Ad hoc requests are typically responded to within 1–2 working days.

Question 2

Can you support a website you did not build?

Accepted Answer

Yes. An initial review of the site is helpful before support begins, to understand the technology and configuration involved.

Question 3

Is support available for WordPress and other platforms?

Accepted Answer

Primarily WordPress. Support for other platforms depends on the technology involved and is discussed case by case.

Question 4

What is the difference between support and a care plan?

Accepted Answer

A care plan covers scheduled maintenance: updates, backups and monitoring. Support covers reactive help: fixes, changes and one-off tasks. Both can run alongside each other.

Question 5

How long does SEO take to show results?

Accepted Answer

For most small businesses in Manchester, expect to see meaningful local ranking improvements within 3 to 6 months of consistent work. The most competitive terms, such as professional services categories with strong existing competition, can take 6 to 12 months to move materially. GBP and map visibility for specific local searches often moves faster than organic rankings. The compounding nature of SEO means the businesses that see the clearest results are the ones that have invested consistently over 12 months or more. Anyone suggesting faster timelines for competitive Manchester searches without qualification is worth being cautious about.

Question 6

Do I need a new website to improve my SEO?

Accepted Answer

Not necessarily, but in a competitive market the technical quality of your site matters more. If your current site has speed problems, poor architecture or was built on a platform that limits technical control, trying to optimise it may produce limited returns compared to rebuilding on a proper foundation. If the site is technically sound but simply hasn't been optimised, there is often significant room for improvement without a rebuild. I'll assess your site specifically and give you an honest view of which situation applies.

Question 7

What is structured data and does it matter?

Accepted Answer

Structured data is markup added to your website code that explicitly tells Google what type of business you are, where you operate, what services you offer and other key facts about your business. It matters because it reduces the ambiguity Google has to resolve through interpretation. In a competitive market, every signal that gives Google more confidence about what your business does contributes to where you appear. It is also used to generate rich search features: local knowledge panels, FAQ results and other enhanced listings. I include it as standard on every project.

Question 8

How much does SEO cost?

Accepted Answer

Ongoing local SEO for a Manchester business typically starts from around £350 to £600 per month for a focused local campaign. More competitive campaigns targeting high-volume Manchester searches require more sustained work and cost more accordingly. By comparison, Manchester agency retainers for comparable work often start from £1,500 per month or more. I charge for the actual work rather than the postcode, and I give you a fixed cost and a clear scope before anything starts.

Question 9

Do you work with Manchester businesses remotely?

Accepted Answer

Yes. Everything runs remotely. Manchester is a couple of hours from Telford and there is no practical difference to working together compared to a business anywhere else in the UK. Communication is by email and video call, work is shared for review as it progresses, and you have direct access to me throughout. The fact that I am not based in Manchester is directly reflected in what you pay.

Question 10

Do you work with businesses in Manchester?

Accepted Answer

Yes. Daylan Design works with businesses across Manchester and the wider UK. Most projects run entirely remotely with no impact on quality or communication.

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